Leadership


Are you inspiring people to be inspired? PDF Print E-mail
Written by Sheridan Blem   

Leadership why how whatWhy is it that some leaders seem naturally able to inspire people while other smart and talented individuals simply don’t? In a similar vein, why do some businesses elicit excitement and interest in their products and services while other reputable companies just aren’t in the same league?

Inspirational leaders are major assets to any business as their ability to inspire others is a melting pot for productivity, innovation, performance and success. Inspirational leaders live passionate and purpose-driven lives and have a unique ability to transfer their positive energy and enthusiasm to those around them.

While there are many good leaders in the business community , there generally aren’t as many inspired ones. Inspired leadership  requires more than just good business acumen, people skills and the ability to communicate effectively. It moves beyond the topics you’re taught in business school – like listening skills, real inclusion, integrity, reward and recognition and an ability to communicate the big picture vision.

Inspired leaders know what they do, they know how to do it but most importantly, they have a good understanding of why they get up every morning to do it. This seems to be the differentiating factor that sets inspirational leaders apart from just good ones.

Author and public speaker Simon Sinek is a firm proponent of the importance of ‘why’ within leadership . Sinek believes that if you know why you do what you do, this driving force can have a profound impact and influence and help you to achieve lasting success. “Having a clear sense of Why is the one common factor that all great leaders, those able to inspire those around them, possess,” he says.

Sinek travels the world addressing business leaders about a simple idea he calls ‘The Golden Circle,’ which he believes all inspiring leaders and organisations have in common. The outer core of the three-part circle is all about knowing exactly what you or your company does. The next band concerns how you do it. The core of the concept is why you do it.

Sinek feels that most companies understand what they do, fewer understand how they do it and only a select group understands precisely why they exist. The ‘Why’ question isn’t a profit motive – this is the result of the ‘What’ and ‘How’. Why does your organisation exist? Why do you get out of bed every day and why should anyone care?

The Golden Circle theory proposes that all inspired leaders and organisations communicate from the inside out rather than the other more traditional way around. Most companies’ marketing  strategies usually take the outside-in approach, telling consumers what they do and how they do it. Sinek supports the inside-out model as he believes this is the inspiring way to go if you want to spark feelings, as you then get customers to buy into why you do what you do. Feelings drive human behaviour and decision making. If you inspire people to believe the ‘Why’, your approach can then be backed up with convincing facts and figures and people will be happy to buy your products.

Taking The Golden Circle a step further, leaders who believe in why they do what they do are the ones able to inspire others to support the ‘Why’ cause. If you hire people who believe in why you do what you do, they are likely to buy into your vision and give their blood, sweat and tears willingly.

The late Steve_Jobs, former co-founder, chairman, and chief executive officer of Apple Inc once said:  “Innovation distinguishes between a leader and a follower.” Innovators are people who believe in the ‘Why’ and Sinek often cites Apple, one of the world’s most innovative businesses, to support his Golden Circle theory. Apple has marketed itself from the inside out, not emphasising what it does and how it does it, but rather focusing on why they do what they do. This has had a profound influence of customers and seems to be the ‘it’ factor that has set Apple apart from many of its competitors and given it a competitive edge. There are many great IT companies out there, like Dell, Samsung, HP and Toshiba. While they have the same technology, the same products and the same access to talent, Apple and its iPods, iPhones and iPads seem to have led the market with more innovation, inspiration and aspiration.

There are leaders and there are those who lead with an extra special something. The latter inspire us a whole lot more than most.

Do you know exactly why you do what you do and is the organisation you work for clear on the ‘Why’ as well as the ‘How’ and ‘What’?


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The Value of Vision PDF Print E-mail
Written by Sheridan Blem   

 

VisionFormer GE CEO and Chairman Jack Welch once said: “Good business leaders create a vision, articulate the vision, passionately own the vision and relentlessly drive it to completion.”

Sadly, many businesses have a vision that’s simply a bunch of words while others haven’t even bothered to create one. A company without a vision can be a bit like a boat without a rudder – without it, there’s no clear focus, there is no common purpose and there's a distinct lack of direction.

Lewis Gordon Pugh - a world-renowned athlete and global environmentalist - talks a lot about the importance of vision, at work and in one’s personal life. In his book “Achieving the Impossible” he relays a story about a prestigious law form that he worked for in London that lacked vision. “Never once did the senior partner come to us and say: “This is my vision. This is where I want to take the firm. And this is what I’d like you to do to help us get there.” ”In contrast, Pugh comments on his time in the British Special Air Services (SAS) where the organisation’s vision was blatantly clear and undisputable, with buy-in required from every member regarding their role, their purpose and their required contribution towards the overall mission.

MBA  graduates who embrace the concept of visionary leadership  should consider the importance of their own vision and values and those of the organisations they work for. Ideally, these should be aligned and compatible in order for them to be real and meaningful. Individuals who live out their vision and values with confidence in both their professional and personal lives are likely to enjoy a competitive advantage over those who either have none or are unclear about what these may be.

A company’s vision, values and mission statements should be a true reflection of the organisation's purpose, leadership  and integrity. From a top-down perspective each manager, division and team should invest time and thought into formulating their own vision for future growth and development. Each business area needs a true visionary leader to communicate, develop and grow the vision with passion and commitment.

Although a corporate vision statement should reflect an organisation’s future aspirations, it’s not a business strategy . It’s also not a marketing  strategy  or a branding one, although it should inspire and drive these. It’s also a lot more than just having powerful and well-written words framed in the reception area.

If you’re needing to create or develop a mission or vision statement for your business or for your life, look to some leading brands for inspiration to create something that’s realistic, clear, true and aspirational:

 

Amazon’s vision is to be earth’s most customer centric company; to build a place where people can come to find and discover anything they might want to buy online.

Coca-Cola’s mission is to refresh the world, to inspire moments of optimism and happiness and to create value and make a difference.

Dell’s mission is to be the most successful computer company in the world at delivering the best customer experience in markets we serve.

Facebook’s mission is to give people the power to share and make the world more open and connected.

Google’s mission is to organize the world‘s information and make it universally accessible and useful.

Microsoft’s mission is to enable people and businesses throughout the world to realize their full potential.

MTN’s vision is to be the leader in telecommunications in emerging markets.

Pick ‘n Pay’s mission: We serve. With our hearts we create a great place to be. With our minds we create an excellent place to shop.

SABMiller’s vision is to be the most admired company in South Africa ; a partner of choice, an investment of choice and an employer of choice.

Virgin-Atlantic’s mission is to grow a profitable airline, where people love to fly and where people love to work.

YouTube’s mission is to provide fast and easy video access and the ability to share videos frequently.

Visionary leaders need to be imaginative and bold strategic thinkers. In formulating or developing a vision or mission statement in a business, the vision needs to challenge people to be the best. It also needs to unite people through a shared sense of purpose.

Visionary leaders are often change agents, steering their teams and their organisations in a new direction if necessary, despite the difficulties they will face when forcing people out of their comfort zones and into new, uncharted territory. For this reason, vision and mission statements need to be dynamic, changing over time.

Whatever position you aspire to hold in business, to be an effective team leader it’s important for you to create a vision for your team, to own it and to drive it relentlessly.

Does everyone in your team know what the vision is, are they clear about their role and responsibility in living the vision and are they committed to achieving it?

 

 


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Understanding Cultural Differences in Business PDF Print E-mail
Written by Linda Hurley   

CultureInternational trade is the name of the game in today's business world. Understanding cultural differences can mean success or losing the deal at the first meeting. It can create a huge impact on your reputation and the way your business is viewed by the rest of the world.

Twenty years ago a Japanese businessman refused to deal with a female friend of mine who was working for the government on a large contract. He stated he would only deal with a man. We of course were outraged that his demands were met and she was replaced with a less qualified male to do the deal.

Much older and wiser now I recognize that to be successful internationally sometimes requires you put aside your own sensitivities and do what is necessary to close the deal. Was it really worth losing a multi-million dollar contract to insist someone conform to our views of equality of gender? Probably not.

There are cultural differences however that are worth losing a deal for. In some countries in the world it is culturally acceptable to use child labor. In other countries bribing government officials is seen as part of the normal course of a tendering process. While refusing to deal with these people will lose you the deal, your stance on human rights and corruption will enhance your reputation with other countries and benefit you more in the long run.

These two extremes aside there are many other important cultural differences which can and will impact on your international business success.

While western culture currently dominates the business world, the growing Asian markets are opening up rapidly. Many norms of body language accepted in the West convey the exact opposite of meaning in the east. Direct eye contact in the West is a sign of honesty whilst in many Eastern countries it is disrespectful. Can you picture the meeting where you are doing your utmost to make eye contact while your counterpart is trying equally hard to avoid it?

I made my first international business trip to Kuala Lumpur in Malaysia. My only thought in choosing my attire for the flight was the expected heat at my destination. Shorts and a t-shirt seemed like a good idea at the time.

For a woman traveling alone to a dominantly Muslim country I could not have chosen more inappropriately. I landed at 11.30pm and whilst it did not cause me any major problems the disapproval of the people around me was palpable. Dressed in a pants suit for my meeting the next morning everything went exceedingly well.

To make the connection essential for ongoing business relationships you must understand the culture of the people you are dealing with. As with everything first impressions count and you don't want to start by unknowingly showing disrespect to the people of the country you wish to deal with. The smallest details are important.

Even within the English speaking world you need to take care. American, English, Canadian and Australian cultures, whilst similar, all have their differences. A common language helps to break through cultural barriers and sort out misunderstandings but not making mistakes in the first place is a much better option.

 


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It is about you PDF Print E-mail
Written by Jon R. Katzenbach   

When I think about the best bosses, I think of pride-builders. Pride-builders are experts at engaging the emotional commitment of employees. They do this with a laser-like focus on making their people feel good about the work they have to do — whatever it may be — and take pride in giving their personal best every day.

In the excerpt below, Robert Sutton reminds us that there are important emotional and informal elements to leading people, and that some leadership  qualities are more important than others in this regard. One of the more telling qualities, he says, is an acute sense of self-awareness. This is certainly true for pride-builders. If they didn’t understand how others perceived and responded to them, they could not hope to frame their actions in ways that motivate and energize their followers emotionally as well as rationally.

Excerpted from Chapter 9 of Good Boss, Bad Boss: How to Be the Best…and Learn from the Worst


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The Basics and Benefits of Mentoring PDF Print E-mail
Written by Linda Hurley   

MentoringMentoring is a key part of helping others to develop. It is an individual based approach to learning. Successful individuals in all walks of life can usually name more than one mentor who helped them on their way. In business the focus of the mentoring relationship is usually the long term development of an individual's career  or small business.

Mentoring relationships work best when both parties are committed to the relationship and are clear on its aims and limitations. When a more experienced person agrees to assist someone with their development there are benefits for both the mentor, mentee and the organisation generally.

Basics of Mentoring

The mentoring relationship is primarily for the benefit of the mentee. Ultimately the success of the relationship will depend on the mentee's willingness to drive the relationship and make use of the knowledge gained.


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